Meet your cross-industry faculty:
Vincent Boon is Chief of Community at giffgaff/Telefonica and is seen as one of the leading experts of Community Management and Gamefication in the world, with many case studies being written about his methodologies. He is also a frequent speaker and panellist in many industry events and conferences. He is responsible for all community strategy and business development at giffgaff. Through his work in Community Management Vincent has won awards for creating the Most Innovative Community and the Best Social Customer Experience Program at the 2010 and 2012 Lithium Social CRM Excellence Awards; as well as being a Winner of the Forrester Groundswell award 2010 - Embracing category in the International Business-to-Consumer (B2C) division. Vincent has also recently won the title 2011 SuperNova Awards Winner – by Constellation Research "...celebrating explorers, pioneers, and disruptive tech heroes who successfully put new technologies to work."
Simon Nicholson, Pan-European Social Media Manager, Honda Motor Europe
Simon is responsible for leading Honda Motor Europe’s social media activities, bringing together a strategic approach across multiple product divisions and departments. Having begun his digital career at Microsoft Europe in online communications, Simon then moved to SDL, where he took on roles in social media, public relations and online marketing. As a long term fan, the move to Honda presented itself as a unique opportunity to work with such a brand. Now in his second year at Honda, Simon is still discovering the brand and enjoying the journey. Having experienced social media in multiple functions, Simon’s key interest is in the enterprise structure and systems that form the foundation for managing corporate social media activities.
Jude Brooks, Senior Marketing Manager for Social Media, Tesco
JJude jumped into the world of digital back in 1999 and has worked for the hat-trick of media owners, agencies and clients. Starting out at emap plc, Jude moved to Xfm and then to Carlton Online, where she launched three award-winning websites. This led to three years at digital agency, Proximity, followed by the Head of Interactive role at 95.8 Capital FM, an exciting role, covering the entire spectrum of new media and digital marketing. More recently, as Digital Activation Manager for Coca-Cola GB&I, Jude’s role was to champion digital opportunities by offering thought leadership and marketing expertise across the entire brand portfolio, from global super-brands like Coca-Cola, Diet Coke and Fanta through to home-grown brands like Oasis and Relentless. Since the start of 2013, Jude has taken up a role of Senior Marketing Manager for Social Media for Tesco. With the ambition to connect with consumers in the most efficient, relevant and effective way, her mantra, Jude’s Law, states that all digital comms should be useful, portable, shareable, findable and measurable.
Dave Britton, Head of News, Met Office
Dave Britton is Head of News at the Met Office, the National Weather Service for the UK, providing weather forecasts and warnings to the public around the clock. Dave is responsible for media relations and social media at the Met Office, working to integrate its public communications channels through traditional, social media and online channels both in and out of an emergency. Dave has worked at the Met Office for 14 years, starting as a weather forecaster before moving into Communications. Dave has a Diploma in Public Relations and is a Member of the Chartered Institute of Public Relation. Last year the Met Office won the Computer Weekly 'Best Use of Social Media in the Public Sector' award.
Dominic Burch, Head of Corporate Comms & Social Media, Asda
Dom grew up in Reading, but attended Leeds Metropolitan University graduating in 1998 with a BA Hons degree in Public Relations. Following a short stint as a summer intern with Saatchi & Saatchi's Cause Connection unit, he took his first real PR job at Green Flag Motoring Assistance in Leeds in September that year. After two years with Green Flag, Dom was promoted within the Royal Bank of Scotland Group and moved south to join Direct Line as PR Manager for Motor Insurance. He had specific responsibility for road safety campaigning and helped change the law making it an offence to drive and use a hand-held mobile phone. After a further two years he returned up north joining Asda in 2002, initially as a PR manager for food. He became head of corporate communications in 2008. In his current role Dom is responsible for PR and Social Media. Dom is a member of the CIPR's social media panel, and sits on the Leeds Met's PR Degree Advisory Board.
Nicola Green, Director of Communications & Reputation, Telefonica UK
Nicola Green became Director of Communications and Reputation in January 2012 having spent eight years as Head of PR for O2. She directs all of O2’s PR and Social activity, Internal Communications, Public Affairs, Campaigning and Strategic Media Relations in the UK. Nicola successfully helped establish the O2 Brand within the press and online media in the UK. This included achieving board sign off to create O2’s social media team which has established itself as a leader in this space. In Nicola’s new role she established a new campaigning team within her current structure to help board members maintain a leadership positioning within the media.
Her position has seen her work on a number of award winning campaigns including, the launch and positioning of The O2 (formerly the Millennium Dome), Rugby World Cup Victory Parade, O2 Priority, O2 Wireless Festival, Big Brother, and the launch of 3G and iPhone. Prior to joining O2, Nicola worked for a number of major blue chip brands including Orange where she looked after their work with BAFTA, Glastonbury Festival and Orange Prize for Fiction as well as Dr Pepper, Flora Margarine and Organics haircare in marketing and PR roles while working for leading London agency Burson-Marsteller. Nicola is hopeful that the advances in technology will mean that an application will be created where journalists and influencers will no longer need a written press release but a simple telepathy trigger application will enable them to write exactly what she thinks. All of the time.
Bruce Daisley joined Twitter in 2012 as UK Director. He previously ran Google's UK display business, growing it from 30th to 2nd largest in the market. This included work with YouTube and the Google Display Network. Prior to Google, Bruce was a Digital Director at Bauer Advertising, formerly Emap, where he ran their digital business. He also served as Chairman of Association of Online Publishers Commercial Group from 2006 - 2008. In 2010 New Media Age recognised Bruce as having made the Greatest Individual Contribution to new media in the UK.
Phil Sherrell, Partner, Bird & Bird
Phil is an IP/media lawyer specialising in the protection of brands and corporate reputation. He acts for a number of leading corporates, helping them to exploit their brands through advertising and marketing, and stepping in to prevent reputational damage when things go wrong. He is currently acting in the first big UK dispute in relation to social games branding.
Justin Cooke, Chief Marketing Officer, Topshop
Justin joined Topshop in September 2012 to oversee all aspects of strategic marketing, advertising, PR, VIP,VIC & Music relations, content and packaging to assist the brand on its next stage of growth worldwide. Prior to this, Justin spent six years at Burberry, serving as Global Vice President of Public Relations, VIP, Events and Copy where he worked closely with Ahrendts and Bailey on the strategy to transform Burberry into a global brand. In his early years Justin worked in the offices of Tom Ford in the Gucci heyday moving to be employee number 10 at Stella McCartney when the brand launched the eponymous label under the gucci group umbrella in 2001. Justin’s first assignment in his new role was to partner with Facebook to launch the first-ever live ‘customisation of the catwalk’ during the Topshop Unique Spring/Summer London Fashion Week show. This was Topshop’s most advanced immersive and engaging social experience yet, and brought the energy and the excitement of the iconic Oxford street store to millions of people around the world through Topshop.com.
Thomas Knorpp, Digital Media Manager, Corporate Affairs, Sainsbury's
As Digital Media Manager for Sainsbury's, Thomas manages the supermarket's digital corporate communications strategy, focusing on digital media relations via the Sainsbury's corporate website as well as blog, social networking and multimedia sharing platforms. Thomas joined Sainsbury's in 2010 from AOL, where headed up Corporate Communications for AOL Germany. Thomas holds a BA in Media and Cultural Studies from Macquarie University in Sydney and an MA in Media Administration from the Freie Universität Berlin.
Craig Hepburn, Global Director, Digital & Social Media, Nokia
Craig is Global Director of Digital & Social Media at Nokia, responsible for leading a world class digital and social media strategy for the worlds largest mobile phone company. Leading a team of highly skilled experts who drive the centre of digital media excellence and ensure a highest standard of strategic digital execution along with the creation of a company wide social media framework focused on transforming Nokia into a truly social brand experience through digital innovation and social business design.
Craig has very strong background in Enterprise and Digital Content Management technologies and user experience design and joined Nokia from Open Text where as Director of Social Media Strategy he advised and consulted on social media and Enterprise 2.0 strategies for some of the worlds largest organisations including T-Mobile, Novartis, SAP, RIM, Motorola, the Canadian Government and many more. Previously, he headed up the global eCommerce and digital marketing strategy for STA Travel and is credited with delivering cutting edge technologies to enhance the online travel agency's hugely successful online presence and web solutions. This included interactive travel applications, creating award winning social media communities and web2.0 applications including the award winning travel blogs, widgets, RSS feeds and many more. Craig was also hugely influential in developing some of the earliest partnerships and social media strategies with the Facebook founders which are still going strong today.
Kai Gait, Digital Marketing Director, GlaxoSmithKline
Kai has been described as a social business architect - working at the intersection of people, technology and business processes to utilise digital within healthcare marketing and customer engagement. His key focus is on the future of social marketing, especially within the regulated environment of the pharmaceutical industry, using digital as a way to enrich people’s lives. He lives with a passion for technology, travel, photography and experiences that leave a lasting imprint.
Jeremy Waite, Head of Social Strategy, Adobe
Jeremy Waite is the Head of Social Strategy at Adobe EMEA. He previously held the same role at TBG Digital and prior to that was Head of Social Media for Phones 4u – the UK's largest mobile phone retailer.
Past credits include working with FTSE–100 organisations such as Unilever and Centrica as well as iconic brands such as Reebok, Unilever, MTV and Kellogg’s. Jeremy is the author of ‘Sex, Brands & Rock’n’Roll’ and is in the middle of writing his next book, "Follow Me, I'm Right Behind You". You can follow him on twitter @JeremyWaite where you can ask him if he really used to be a giraffe keeper!
Marc Ellam, Head of Passenger Communications, Heathrow
An ambitious and results-driven Customer Experience, Contact Centre & Social Media Head/Director who prides himself on being at the cutting edge of customer experience, social media & contact centre thinking & methodology. Committed to putting the customer at the heart of the organisation & evolving strategy & process to facilitate and capitalise on the subsequent position of embedded loyalty.
Committed to evoking customer delight as I am convinced this is the new commercial point of difference in the modern marketplace. Accustomed to delivering world class customer experience, budget exceeding sales growth, operational excellence, and associated strategy, service excellence against aggressive K.P.I's & S.L.A's for demanding blue chip clients in multiple markets.
A highly skilled customer advocate who champions the cause of the customer through process reengineering & cultural approach, ultimately a model that benefits both the business & the customer.
Consistently created an environment where every colleague contribution is valued & every colleague takes ownership for the customer, his position at the heart of my cultural approach, and his associated value.
Jakob Holm Kalkar, Media & Digital Director, Carlsberg
Jakob is responsible for digital strategy, platform initiatives and partnerships to support digital & mobile marketing activities across the Carlsberg Group and is also leading digital work on Carlsberg's international brands. Before joining Carlsberg, Jakob was Media Director at the LEGO Company, where is he was responsible for media agency relationships and best practise in media and digital. Jakob started his career at MEC in Copenhagen and has also worked an international account director at Carat International in London.
Lars Silberbauer, Head of Social Media, LEGO Group
Lars Silberbauer holds the position of Head of Social Media at the LEGO Group and is responsible for driving the global social media strategy and the execution of all major social media initiatives for the LEGO brand.
He comes from a background in digital and broadcast media from his previous position at the Danish Broadcast Corporation.
Lars has a Masters degree in Digital Media from the University of Copenhagen and a HD degree in Strategy and Business Innovation from Copenhagen Business School.
Amanda Kamin, Head of Issues Management and Policy, Corporate Communications, Visa Europe
Amanda is a senior external communications specialist with over ten years experience in European in-house and agency roles. As Visa Europe’s Head of Issues Management and Policy she is responsible for protecting the organisation’s reputation across all audience channels. Amanda oversees Public Affairs outreach in Visa Europe’s Growth and Emerging Markets and communication activities in Brussels.
Her previous experience includes international roles with Motorola and Food from Britain. Her agency background includes executing media campaigns for corporate and financial services clients, and crises management whilst at MS&L and Burson-Marsteller. She has a BA with Highest Honours from the University of Florida in gender sociology and began her career as a writer and English teacher in Japan.
Anthony Robinson, SEO Manager, Auto Trader
Antony Robinson has 15 years of digital marketing experience working predominantly within digital marketing agencies. For the last ten years Antony has focussed on Search Engine Optimisation strategy for consumer e-commerce websites. In his current role of SEO Manager at Auto Trader he is responsible for the SEO campaign strategy and execution for over 2800 Trader Media Group client websites. Antony is also Trader Media Group’s resident SEO evangelist, and a genuine return on investment fanatic when it comes to digital marketing. Antony’s other main responsibility is to demystify the SEO process both internally and externally helping to make digital marketing simple to understand and use to deliver tangible benefits to our customers.
Rita Lago, Interactive Marketing Manager, Unicer
Rita started working in Digital Communication back in 1992 as a Ph.D student in the UK in Political Communication and the use of internet by marginalized Political Parties. After gaining her Doctorate Degree she joined Unicer, the leading Beverage Company in Portugal. Since 1994 she has pushed digital marketing and communication within the Marketing Department and across the organization. Over the years has strived to evangelize more traditional marketers on both opportunities and threats in digital marketing.
Paul Smernicki, Director of Digital, Universal Music UK
Paul is Director of Digital at Universal Music UK with mission to deliver the best possible music experiences and innovations for fans and artists.
His route to his current role has been a winding one, but the direction of travel always forward. After editing his own fanzine in his home town of Dundee, freelance journalism and a brief spell in the RCA press office Paul joined the Polydor press team in 1999 before going onto re-boot the Fiction Records label in 2004. From there he became Polydor’s head of digital in 2008 before taking the group Director of Digital role in 2010.
A regular contributor to panel discussions, industry events and blogs, Paul wants Universal to be part of the conversation about music that can often polarize opinion, and believes that the principles of a free internet and reward for creators can co-exist.
Some recent projects include the Universal Artist Gateway, U Talks and UMG’s Innovations strategy.
He was recently shortlisted for The 2012 Revolution Awards Digital Marketer of the Year, gets most of his news from Twitter, loves making playlists and only takes pictures with instagr.am
Richard Anderson, Vice President, Client Services, Bazaarvoice
Richard is the Vice President for Client Services for Bazaarvoice's International operations covering EMEA and AsiaPac. Richard has been at the forefront of SaaS based software companies for the last ten years in European environments. He has started, expanded and optimized professional services practices for RightNow Technologies, Netsuite and SDL.
As Professional Services Director for RightNow in Europe he began their presence in Europe for their Customer Support and Professional Services groups and implemented a structured methodology working closely with the US operation. Richard also grew the consulting business within Netsuite Europe to focus on larger and blue chip names such as Carphone Warehouse and Opal Telecom.
Will McInnes, MD, NixonMcInnes
Will McInnes is a passionate voice on how the internet is radically changing our personal behaviour, our organizations and our society.
Will is a founder and Managing Director of NixonMcInnes, a pioneering social business consultancy, and author of Culture Shock which provides an inspirational guide for better ways to do business in the 21st century (published by Wiley, August 2012). NixonMcInnes itself is constantly experimenting with its own radical management practices and has been recognised by WorldBlu as one of the most democratic workplaces in the world.
Will is a non-executive director of Wired Sussex, which supports the development of the digital business community in Brighton. Will is married with two energetic young boys, is a mountain biking geek, loves camping and eating far too much curry.
Lou Jones, Head of Online & Digital Marketing, M&S
Rob Skinner, Head of PR & Social Media, PayPal
Nicola Clark, Head of Marketing and Communications, Chiltern Railways
Ben Carter, Global Head of Online Marketing, Betfair
Julia Monro, Social Media Manager, M&S
Richard Rust, Social & Digital Engagement Manager, Nissan
Rich Rust is the Social & Digital Engagement Manager for Nissan AMIE (Africa, Middle East, India & Europe.) He manages the cross-functional S&DE team which acts as a centre of excellence, supporting all areas of the business to implement effective Digital engagemenet strategies, including: Marcomms, PR, CRM and CQ.
The Social & Digital Engagement team supports Nissan’s RBUs (Regional Business Units) within the AMIE region, by developing and implementing toolkits, policies and guidelines for best practice Digital Engagement.
The broad scope of work sees the S&DE team involved in all kinds of projects, from supporting major events, such as motorshows – most recently at the Paris Motor Show, which featured a Socially-enabled RFID experience, through to community management of all major social platforms and advising on social media marketing & digital PR campaigns.
Prior to joining Nissan in July 2012, Rich worked for a number of UK PR & Social Media agencies, most recently at Hill & Knowlton, where he worked as Senior Account Director, providing strategic social media advice to key clients.